Your network, your servers, your backups, your email. Someone has to keep it all running — so you can get on with running the business.
Hourly, flat rate, or prepaid blocks — whichever fits. No contract required to get help.
Your staff call us instead of you. Phones, laptops, printers, passwords, the shared drive nobody can find.
We watch your servers and network so failures get caught at 3am, not at 9am when the crew shows up.
Firewalls, switches, Wi-Fi, VLANs and VPNs — designed, secured and documented so the connection just works.
A backup nobody has restored is a guess. We test yours on a schedule and tell you how long a full recovery takes.
Patching, email filtering, endpoint protection, and staff who can spot a fake invoice before they pay it.
Server replacements, network builds, office moves, Microsoft 365 migrations — quoted up front, done after hours.
Connect the apps you already use and automate the repetitive steps, so nobody's retyping the same data twice.
Slow PCs, virus removal, SSD upgrades, new machine setup. Flat prices, quoted before we start.
You're not getting a call centre or a ticket number that disappears into a queue in another province. You're getting one technician who knows your setup.
Based in Chilliwack with a truck in town. Search "IT support Chilliwack" and most results are firms in Surrey or Toronto with a page about Chilliwack.
Evenings and Saturdays. Server swaps and migrations happen when your shift isn't running, so nothing stops mid-day.
You'll get told what's wrong, what it costs, and what happens if you wait — without jargon designed to make the invoice look bigger.
Quoted up front, every time. No surprise invoices, no meter running while someone figures it out on your dime.
Same technician every visit. No re-explaining your network to a new name each time you call.
If your problem is better solved by someone else, or not worth paying us for, we'll tell you before you sign anything.
Five to fifty people. Too big for the computer shop, too small to need a firm in Vancouver. If your business depends on its systems staying up, this is built for you.
Dispatch software, scanners, and yard connectivity that has to work at 5am.
Farm offices, processing lines, and the equipment software nobody else will touch.
Job site connectivity, estimating software, and crews working off phones.
Practice management, imaging, and privacy-conscious handling of patient records.
Client confidentiality, document retention, secure remote access.
Shop floor PCs, label printers, and ERP systems that stop production when they hiccup.
Three ways to work together. Whichever fits, you get the price in writing before anything starts.
For one-off problems and occasional help. Billed in fair increments — not rounded up to the hour for a ten-minute fix. Best if you just need someone when something breaks.
For defined work: a new machine setup, a server replacement, a Microsoft 365 migration. One quoted price for the whole job, so overruns are our problem, not yours.
Buy a block of hours at a lower rate, or move to a flat monthly plan with monitoring, patching and tested backups included. Best value once IT stops being occasional.
Most businesses underestimate it. Put your numbers in and see what a single outage costs in idle wages alone — before lost sales, missed deadlines, or the phone call to an unhappy customer.
This counts idle wages only. It doesn't include lost sales, missed deadlines, overtime to catch up, or the cost of telling a customer your systems are down. The real number is higher. Monitoring and restore-tested backups are how you avoid paying it.
A free walkthrough of your network, servers and backups. You get a written summary of what's solid and what's about to bite you — yours to keep, whether you hire us or not. Every slot on our calendar is genuinely open, so pick one and it's booked.
Our calendar opens in a new tab. Pick any slot that suits you — everything shown is genuinely free, so there's no back-and-forth to confirm.
See available timesPrefer to talk first? Call 604 378 4680 or email info@silverbackit.ca.
Already working with us? Log an issue here and it goes straight to support@silverbackit.ca. Set the priority so we know how fast to move.
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A copy has gone to our support queue. If this is a P1 and your business is down, don't wait on email — call 604 378 4680 directly.
Most infrastructure work should happen when nobody's working. Server swaps, patching and migrations get done in the evening so your shift isn't interrupted. Monitoring runs continuously either way.
| Monitoring | 24 / 7 / 365 |
| Remote support | Mon–Fri 4:30–9:00 pm |
| Onsite | Mon–Fri 5:00–8:00 pm |
| Saturday | 8:00 am – 4:00 pm |
| Sunday | Closed |
| Emergencies | Any time, for clients |
Call during the day and you'll get a callback after four, same day. If your business is down, submit a P1 ticket and we'll get to you sooner.
Based in Chilliwack. Onsite across the eastern Fraser Valley, remote anywhere.
No. You can call us for a single problem, pay for that visit, and never hear about a monthly plan. Managed plans exist because they save money once you're calling regularly — but they're an option, not a condition of getting help.
It depends on the work, which is why everything gets quoted before it starts. Hourly for one-off problems, a flat price per job for defined work like a server replacement or a Microsoft 365 migration, and prepaid blocks or a monthly plan if you want ongoing coverage. You'll always see the number first.
Call or submit a ticket and you'll get a response the same day, with a callback after four. For clients on a managed plan, genuine emergencies — your business is down — get handled whenever they happen, not just in the evening window.
No. Home computer repair is part of what we do — slow PCs, virus removal, SSD upgrades, new machine setup — at flat prices quoted before we start.
Onsite across Chilliwack, Sardis, Vedder, Rosedale, Popkum, Agassiz, Harrison, Abbotsford, Mission and Hope. Remote support works anywhere.
Yes. Plenty of businesses have someone in-house who handles the day-to-day and needs backup for the bigger pieces — server work, network builds, migrations, or just a second opinion. We can work alongside them rather than replacing them.
We walk through your network, servers, backups and security, then send you a plain-English written summary of what's solid and what's a risk — with rough costs to fix anything urgent. It's yours to keep whether you hire us or not.
Start with a free assessment. No obligation, and you keep the report either way.