Your network, your servers, your backups, your email. Someone has to keep it all running — so you can get on with running the business.
Hourly, flat rate, or prepaid blocks — whichever fits. No contract required to get help.
Your staff call us instead of you. Phones, laptops, printers, passwords, the shared drive nobody can find.
Regular patching, health checks and log reviews so small problems get caught before they turn into downtime.
Firewalls, switches, Wi-Fi, VLANs and VPNs — designed, secured and documented so the connection just works.
A backup nobody has restored is a guess. We test yours on a schedule and tell you how long a full recovery takes.
Patching, email filtering, endpoint protection, and staff who can spot a fake invoice before they pay it.
Server replacements, network builds, office moves, Microsoft 365 migrations — quoted up front, done after hours.
Connect the apps you already use and automate the repetitive steps, so nobody's retyping the same data twice.
Slow PCs, virus removal, SSD upgrades, new machine setup. Flat prices, quoted before we start.
You're not getting a call centre or a ticket that disappears into a queue somewhere else. You're getting one accountable person who knows your setup.
Onsite across the Fraser Valley, or remote when that's faster. No unplugging your computer and dropping it off somewhere.
Evenings and Saturdays. Server swaps and migrations happen when your shift isn't running, so nothing stops mid-day.
You'll get told what's wrong, what it costs, and what happens if you wait — without jargon designed to make the invoice look bigger.
Quoted up front, every time. No surprise invoices, no meter running while someone figures it out on your dime.
You deal with me directly. If a job needs an extra pair of hands, I brief them, supervise the work, and stay accountable for it.
If your problem is better solved by someone else, or not worth paying us for, we'll tell you before you sign anything.
Small businesses, roughly 5 to 50 people. Too big for the computer shop, too small to need a full-time IT person.
The owner or office manager ends up fixing the printer and resetting passwords between real work. We take that off their plate.
You have a person who handles the basics but needs backup for bigger work — servers, networks, migrations, or a second opinion.
When the computers stop, the business stops. You want things maintained before they break, not just fixed after.
Three ways to work together. Whichever fits, every job is quoted before it starts.
For one-off problems and occasional help. Remote support has a 30-minute minimum, then 15-minute increments. Onsite visits have a 1-hour minimum.
For defined work: a new machine setup, a server replacement, a Microsoft 365 migration. One quoted price for the whole job, so overruns are our problem, not yours.
Buy a block of hours up front at a lower rate and draw it down whenever you need help. Good value once IT stops being occasional.
Most businesses underestimate it. Put your numbers in and see what a single outage costs in idle wages alone — before lost sales, missed deadlines, or the phone call to an unhappy customer.
This counts idle wages only. It doesn't include lost sales, missed deadlines, overtime to catch up, or the cost of telling a customer your systems are down. The real number is higher. Regular maintenance and restore-tested backups are how you avoid paying it.
A free 45-minute walkthrough of your network, devices and backups — onsite or remote. Every slot on our calendar is genuinely open, so pick one and it's booked.
Our calendar opens in a new tab. Pick any slot that suits you — everything shown is genuinely free, so there's no back-and-forth to confirm.
See available timesPrefer to talk first? Call 604 378 4680 or email info@silverbackit.ca.
Already working with us? Log an issue here and it goes straight to support@silverbackit.ca. Set the priority so we know how fast to move.
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A copy has gone to our support queue. If this is a P1 and your business is down, don't wait on email — call 604 378 4680 directly.
Most infrastructure work should happen when nobody's working. Server swaps, patching and migrations get done in the evening so your shift isn't interrupted.
| Remote & onsite | Mon–Fri 4:30–9:00 pm |
| Saturday | 8:30 am – 4:00 pm |
| Sunday | Closed |
| Extended hours | By arrangement |
Call during the day and you'll get a callback after 4:30, same day. If your business is down, submit a P1 ticket and we'll get to you sooner.
Based in Chilliwack. We come to you across the eastern Fraser Valley, and remote support works anywhere. Travel is included in your quote.
No. You can call us for a single problem, pay for that visit, and that's it. Prepaid blocks and monthly plans are there if you need regular help — never a condition of getting it.
It depends on the work, which is why everything is quoted before it starts. Hourly for one-off problems, a flat price per job for defined work like a server replacement or a Microsoft 365 migration, or a prepaid block of hours at a lower rate.
Remote support has a 30-minute minimum, then 15-minute increments. Onsite visits have a 1-hour minimum. You'll know which applies before we start.
Travel is included in your quote, so you'll know the full cost before we come out.
Call or submit a ticket and you'll get a callback after 4:30, same day. If your business is down, submit a P1 ticket and call — we'll respond as fast as we can.
No. Home computer help is part of what we do — slow PCs, virus removal, upgrades, new machine setup — quoted before we start.
We come to you across Chilliwack, Sardis, Vedder, Rosedale, Popkum, Agassiz, Harrison, Abbotsford, Mission and Hope. Remote support works anywhere.
Yes. Plenty of businesses have someone in-house who handles the day-to-day and needs backup for bigger pieces — server work, network builds, migrations, or a second opinion. We work alongside them rather than replacing them.
We spend about 45 minutes going through your network, devices, backups and security — onsite or remote. Within 24–48 hours you'll get an email recap of what's solid, what's a risk, and what we'd fix first. It's yours to keep whether you hire us or not.
Start with a free assessment. No obligation, and you keep the recap either way.